Every order, packed on camera.
A printed QR card goes in every box. When your customer opens their order, one scan plays the video of their order being packed. You catch fraud, coach your team, and turn the unboxing moment into a sales channel — automatically.
No app for the customer. No new hardware. Plug in a webcam.
Six ways one webcam pays for itself
- 01Customer transparency
- 02Support proof
- 03Marketing channel
- 04Founder presence
- 05Team KPIs
- 06Chargeback defense
01 — Transparency for customers
Your customers want to see their order being packed.
Drop a printed QR card in every box. The moment your customer opens it, one scan plays the video of your team packing exactly what they bought. The 'was it actually correct?' anxiety evaporates — they've already watched it.
- Zero apps, zero accounts — the customer points their phone at the card and the video opens.
- Public video link, brandable to your domain (soon).
- Auto-delete after a configurable window for storage hygiene.
02 — Transparency for your support team
End the “item missing” he-said-she-said.
When a customer claims an item didn't ship, pull up the video. You'll see — together, side by side — exactly what went in the box. Honest mistakes get resolved in 30 seconds. Repeat bad actors stop trying.
- Every video tagged with the original order barcode for instant lookup.
- Time-stamped down to the second; matches your shipping carrier scans.
- Share a one-click link to the customer to close the loop fast.
03 — Marketing & upsells
The unboxing moment is your warmest sales touchpoint.
After they watch the pack video, they're on your page — already engaged, already excited. Show new arrivals, recommend the matching item, drop a one-time discount. The customer who just bought is your warmest lead.
- Customizable call-to-action on the video page (coming soon).
- Branded label backgrounds — your logo, your design.
- Track scan rate as a real engagement metric, not a vanity stat.
04 — Your face, packing
Pack a few yourself. Watch the loyalty curve.
Some of your best customers want to know you're real. Take a Saturday afternoon and pack twenty orders on camera. Say hi. Thank them by name. That five-second moment travels — straight to a screenshot in their group chat.
- Optional audio: introduce yourself or your story while you pack.
- Founder-mode videos can be tagged so you spot them in the dashboard.
- Works for the team too — your warehouse lead, your dog, whoever.
05 — Team KPIs
Know who's packing fast, slow, and accurately.
Every video is tagged with the packer. The dashboard shows packs per hour, average duration, and which orders later raised support tickets. Spot the team member who's quietly carrying the floor. Coach the one who needs help before mistakes pile up.
- Per-packer leaderboard with daily, weekly, and monthly views.
- Time-per-pack outliers flagged for review.
- Quality score derived from downstream support tickets per packer.
06 — Chargeback protection
Win disputes with video evidence.
When Stripe, Shopify, or PayPal asks for proof, attach the pack video. Time-stamped video of the actual order, packed and labeled — exactly the kind of evidence the card networks prioritize. Stop paying for fraud you didn't commit.
- One-click export of video + metadata as a dispute response packet.
- Retention policy long enough to cover typical dispute windows.
- Audit trail: every viewer of the video logged for legal review.
Three scans, no friction
The packer never touches a mouse.
Scan to start
Packer scans the shipping label barcode to identify the order. Recording starts, and a 2×3" QR card prints to drop in the box. No clicks needed.
Pack the order
Webcam captures everything: the order detail on screen, the items, the box, the label. Hands stay free.
Scan to finish
Same shipping barcode stops the recording, uploads the video, and pairs it with the QR on the in-box card. Ready for the next.
Add a webcam.
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Free to start. Five-minute setup. No new hardware beyond what you probably already have.